Return Policy

Return Policy

Effective Date: 01 December 2024

At EHealth Pro Shop, customer satisfaction is our top priority. If you’re not completely satisfied with your purchase, we’re here to help.

1. Return Window

• You can request a return within 30 days of receiving your order.
• Items must be unused, in their original condition, and in the original packaging to be eligible for a return.

2. Non-Returnable Items

Certain items are not eligible for return, including:

• Personal care products (for hygiene reasons).
• Gift cards or downloadable products.
• Items marked as final sale.

3. Refunds

• Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
• If approved, your refund will be processed and automatically applied to your original method of payment within 5–7 business days.

4. Return Shipping

• Customers are responsible for covering the cost of return shipping unless the item was defective or incorrect.
• We recommend using a trackable shipping service or purchasing shipping insurance for your return.

5. Damaged or Defective Items

If you receive a damaged or defective item, please email us at ehealthprosolutions@gmail.com within 7 days of receiving your order. Include your order number and photos of the damaged product. We’ll send a replacement or process a refund at no additional cost to you.

6. How to Start a Return

To initiate a return, please email us at ehealthprosolutions@gmail.com with the following details:

• Your order number.
• The item(s) you wish to return.
• Reason for the return.

We’ll provide you with further instructions on how to complete your return.

7. Exchanges

We currently do not offer direct exchanges. If you’d like a different product, please return the original item for a refund and place a new order.

If you have any additional questions or concerns about our return policy, don’t hesitate to reach out at ehealthprosolutions@gmail.com.